Depending on how you interact with Plinth, we may collect:

• Contact and professional information, including name, work email, phone number, company, role, and meeting details.
• Communications, discovery notes, support requests, survey responses, feedback, and correspondence.
• Account, configuration, and access information used to operate a pilot or customer workspace.
• Customer-provided product data, such as lead records, conversations, call summaries, listing information, project documents, escrow records, audit evidence, and workflow activity.
• Technical information, such as IP address, device and browser information, timestamps, security events, pages visited, and basic service diagnostics.
• Scheduling information processed when you choose to open and use our Calendly booking page.

Please do not provide sensitive personal data unless it is necessary for an agreed service and authorised by your organisation.

We process information to respond to enquiries, schedule meetings, evaluate and onboard pilot partners, provide and secure our services, configure integrations, deliver support, maintain business records, improve product workflows, and comply with legal obligations.

Depending on the circumstances, processing is based on your consent, steps requested before entering a contract, performance of a contract, compliance with law, or our legitimate interests in operating and improving a secure business service. Where consent is the basis, you may withdraw it without affecting processing already completed.

Plinth products may use artificial intelligence to classify information, summarise conversations, retrieve approved knowledge, draft responses, identify missing records, or recommend next actions. We design these features to support human work, not to make legal, audit, financial, employment, or other high-impact decisions without appropriate review.

Customer data is used only to provide and improve the agreed service, subject to our customer agreement and provider controls. Product-specific terms or onboarding documentation may provide additional detail.

We may share information with carefully selected providers that support hosting, cloud infrastructure, security, communications, scheduling, analytics, customer support, integrations, and AI processing. They receive only the information reasonably required for their role and are expected to protect it.

We may also disclose information when required by applicable law, regulation, court order, or competent authority; to protect rights, safety, and service integrity; or in connection with a corporate transaction. We do not sell personal data or share it for third-party behavioural advertising.

Some providers or customer-requested integrations may process data outside the UAE. Where applicable, we use contractual, organisational, and technical measures intended to meet UAE requirements for cross-border transfers and to protect the information wherever it is processed.

We retain information only for as long as reasonably necessary for the purpose collected, the duration of a pilot or customer relationship, security and dispute-resolution needs, and applicable legal, accounting, or regulatory requirements. Retention periods vary by data type and customer instructions. We then delete, return, or anonymise information where appropriate.

We use proportionate technical and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration, loss, or destruction. These include access controls, separation of customer workspaces, secure infrastructure, and review of provider access. No internet service can guarantee absolute security.

Subject to applicable UAE law and relevant exceptions, you may request information about processing, access or transfer of your personal data, correction of inaccurate data, deletion, restriction or cessation of processing, withdrawal of consent, and review of certain automated processing outcomes.

Send requests to jsahu@plinth.ae. We may need to verify your identity and authority before acting. If Plinth processes your data for one of our customers, we may direct the request to that customer or assist them in responding. You may also raise a complaint with the competent UAE data protection authority.

We use essential technologies required to deliver and secure the website. The Calendly scheduler is loaded only when you choose to open it and is governed by Calendly's own privacy practices. Our site may link to third-party services whose handling of information is governed by their own notices.

Plinth is a business service and is not directed to children. We do not knowingly collect personal data from children through this website.

We may update this policy as our products, providers, or legal obligations change. The current version and update date will remain available on this page.

For privacy questions or rights requests, contact Plinth Technologies LLC-FZ at jsahu@plinth.ae.