Frequently asked questions

Questions before we start.

Straight answers about digital products, business systems, AI, automation, growth, security, and ongoing support.

What technology services does Plinth provide?

Plinth can support the full technology needs of a company. This includes websites, customer portals, mobile and web apps, CRM and business systems, cloud setup, integrations, cybersecurity, AI and automation, dashboards, digital marketing, maintenance, technical support, and team training.

Can we engage Plinth for one service or for everything?

Both. A company can bring us one focused need, such as a website, CRM integration, automation, or marketing campaign. We can also act as an end-to-end technology partner that plans, builds, connects, supports, and improves the complete digital environment.

Do you build websites, portals, and mobile apps?

Yes. We design and build company websites, ecommerce experiences, customer and staff portals, mobile apps, web applications, and other digital products. The work can include strategy, user experience, engineering, hosting, analytics, and ongoing improvement.

Can Plinth set up or improve our business systems?

Yes. We can help select, configure, connect, or replace CRM, ERP, accounting, document management, customer support, payment, cloud, email, identity, and reporting systems. We focus on creating a practical setup that teams can actually use.

What can you automate with AI?

We can automate document processing, data entry, approvals, notifications, customer enquiries, internal knowledge search, reporting, task routing, follow-up, and other repetitive workflows. Important decisions can remain with the company's team through clear review and approval steps.

Do you build custom AI assistants and products?

Yes. We build internal copilots, customer chatbots, voice agents, document intelligence, recommendation systems, forecasting tools, knowledge assistants, and custom AI products designed around the company's data, processes, permissions, and goals.

Can Plinth connect the software we already use?

Yes. We connect websites, CRM, accounting platforms, cloud files, communication channels, databases, payment systems, and other software through available APIs and integrations. We can also support data clean-up, migration, and system modernisation.

Do you provide digital marketing and growth services?

Yes. Services can include digital strategy, SEO, content, paid campaigns, lead generation, analytics, conversion improvement, marketing automation, and the technical systems required to connect campaigns with real customer outcomes.

Can you help with cybersecurity, cloud, and backups?

Yes. We can assess and improve access controls, identity, cloud services, email configuration, backups, monitoring, data handling, and practical security controls. Requirements are matched to the company's systems, risks, and regulatory responsibilities.

Do you provide support after launch?

Yes. Plinth can provide monitoring, maintenance, upgrades, troubleshooting, analytics, optimisation, team training, and ongoing technology planning. The goal is to keep the solution reliable and useful as the company changes.

Do we need clean, centralised data before starting?

Not necessarily. We assess the current systems and data sources, then identify the smallest reliable foundation needed for the first useful result. Data preparation, migration, and quality improvements can be included in the engagement.

How do you handle security and sensitive data?

Security is considered from the start. We define access, permissions, data handling, model boundaries, backups, and evaluation requirements according to the sensitivity of the work and the company's existing policies.

How long does a project take?

Timing depends on the scope, integrations, data, and risk involved. A focused website, integration, campaign, or workflow can move quickly. Larger systems are delivered in measured stages so the company can validate value before expanding the work.

Where do we start?

We start with the company's actual need. That may be a customer experience, an internal process, disconnected software, a growth target, or ongoing support. We define the desired result, review the current setup, and recommend the clearest first step.

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